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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Steffi Wells

Steffi Wells

March 22, 2025

5  out of  5
rating by Steffi Wells
"Highly recommend! I recently sold my car and purchased a new one and Amy helped walk me through everything. She told me exactly when to cancel my old policy and got the new one in place, with proof of insurance sent over immediately. She also got me an excellent rate. I had shopped around for quotes on my new car and and this was the best deal by far. I have been with State Farm for quite a while and she has been has been great to work with every time I have reached out."
We responded:
"Steffi, your words mean so much to all of us but most especially Amy. She truly cares about every single interaction and works so hard for our customers. She looks for ways to save money and if there is something you might have missed. Thank you so much for taking your valuable time to give Amy a shout-out! I hope you are enjoying this gorgeous spring Saturday! Warmly, Pam, Amy, David & Lori"
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Alexander Smith

March 13, 2025

5  out of  5
rating by Alexander Smith
"Agent Lori has been a fantastic help in getting me situated with adjustments to my auto policy and helping me understand and set up a new Renter's policy. Service, like what she has provided for me, is why me and my family have always relied on Pam's office when we're in the area."
We responded:
"Alex, I just saw your kind words about Lori. She is hard at work here right now much later than when she gets off which is indicative of how Lori takes things very seriously. You have made her afternoon! Lori comes in each day with a smile on her face and does a fabulous job of trying to make sure our customers are taken care of with their requests. Thank you for taking the time to recognize Lori and our agency and thank you for your business. Warmly, Pam, Lori, David and Amy "
Profile photo of Renita Williams

Renita Williams

March 13, 2025

5  out of  5
rating by Renita Williams
"We have been with this particular branch of State Farm for well over 20 years . David is our Agent and I can’t say enough wonderful things about him. He is very professional and very kind . David never hesitates to answer all of our questions with patience. He is a wealth of knowledge and is the main reason we will continue to entrust our insurance needs with State Farm. Thank you for listening ."
We responded:
"Renita, you will never know what your words mean to David especially today. Some days don’t always go the way one expects and reading what you’ve taken the time to write surely makes us smile. David is beyond anything very very kind and thank you for pointing it out. He has honed his professionalism over these past 23 years and it is evident with every interaction David has. So thank you for your business and your words of pure gold to David. Warmly, Pam, David, Amy, and Lori ."
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Kimberly Faith

March 4, 2025

5  out of  5
rating by Kimberly Faith
"State Farm never disappoints. My husband and I recently got married and we were shopping around for insurance companies that were good on our budget and that gave us the coverage we needed. We came across State Farm and not only were they good on our budget but the service was amazing! The lady who helped us out was Amy Knight, she was truly our knight in shining armor and I couldn’t be more grateful for her knowledge and joyful spirit! Thank you State Farm for being so good to us!"
We responded:
"Hi Kimberly, with this beautiful day we read your beautiful words! You have absolutely made Amy smile with tears of joy in her eyes! She goes beyond what anyone would ever expect to try to help our customers and she is a pure delight to work alongside. Thank you so much for your business with State Farm and in particular our agency. We love to grow with people we are fortunate to get to know! Warmly, Pam, Amy, David and Lori"
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Carol Kassel

February 19, 2025

5  out of  5
rating by Carol Kassel
"We are long time clients of 28 years. Ms. Franz and her staff have exceeded our expectations in providing high quality personalized information and service. We were especially impressed with Lori who we interacted with during our last two meetings. Lori was extremely knowledgeable, friendly and offered us detailed information that was very helpful in our decision making process. We felt we were a valued customer, all questions were throughly addressed, and we felt confident in our policy decisions. We are so grateful we have a set of professionals who we trust in this business to guide us. Thank you for all the years of fantastic customer care!"
We responded:
"Carol, you cannot imagine how much we appreciate your kind and thoughtful words. Lori has been with us for 2 1/2 years and she is very diligent in all she does for our customers. Lori researches & takes the time necessary for whatever needs or concerns one has . We very much appreciate your business not just with State Farm, but with our agency. Thank you for making Lori‘s week as I know she will be thrilled reading this. Stay safe with this impending snowstorm and if you need us as always, we are but a call, email, text or visit away. Warmly, Pam, Lori, Amy and David."
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James Bass

February 12, 2025

5  out of  5
rating by James Bass
"Amy was very helpful and knowledgeable with my renters insurance. Everyone in this office is awesome and very nice. Best insurance agents I've ever delt with!"
We responded:
"James, what a wonderful shout-out to Amy in particular & our office on this cold, dark and rainy day! Thank you for taking the time to give us a review as you’ve made the sun shine in our office. We appreciate your business and try and stay dry in this weather! Warmly, Pam, Amy , David, and Lori ."
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Andrew Del Giudice

February 4, 2025

5  out of  5
rating by Andrew Del Giudice
"Lori Thank you for all your support today You helped me with programs I didn't know State Farm had to offer It was a pleasure working with you today Again Thanks for all your help"
We responded:
"Andrew, thank you so much for taking time out to give our Lori a shout-out! After you spoke with her, she came to me so excited that she was able to offer you some solutions. She said it was a pleasure dealing with you and honestly that makes our day so much brighter. Thank you for your continued business with us! Warmly, Pam, Lori , David & Amy"
Profile photo of Jake LaFlam

Jake LaFlam

February 4, 2025

5  out of  5
rating by Jake LaFlam
"State Farm has been the standard for insurance in my family for many years. Pam Franz’ office and David Booth specifically have provided beyond outstanding care. I have unfortunately had to file two separate types of claims within two weeks, and their staff have helped the entire process be more than smooth. Additionally, the claims handler, Ms. Jackson, is an absolute asset to this company. She was thorough, competent, and answered every question I have had. When you experience an emergency, the last thing you want to do is worry about insurance issues. State Farm has been there for me on every occasion. I think other agencies could learn from them on customer service and pride in their work."
We responded:
"Jake….your name says it all! You are our own Jake from State Farm! You cannot imagine how wonderful it is to start a day and read something so pleasant as what you’ve written. Years ago I used to work in auto claims with State Farm so I am always thrilled to hear when someone has great things to say about how their claim was handled. On behalf of David who takes extraordinary care and time with our customers, I know he appreciates you taking the time to give him a shout-out. We will pass your words to our claim folks too. Thank you for being such a long-standing customer and we really do appreciate your business. Anytime we can help,we strive very hard to do that. Happy Valentine’s Day ! Warmly Pam, David, Amy, and Lori "
Profile photo of Ashley Hunt

Ashley Hunt

January 23, 2025

5  out of  5
rating by Ashley Hunt
"Although I am a relatively new State Farm customer, I have consistently had positive experiences when contacting the office. I would specifically like to recognize Amy and Lori for their exceptional assistance. They have both gone above and beyond to address my family's needs, and I am very grateful for their help. I am thankful for the excellent service I have received and look forward to a long and continued relationship with this team."
We responded:
"Ashley, you cannot imagine how much your kind words mean to both Lori and Amy. They constantly lift each other up and if one is busy, the other will step in to assist the customer. I appreciate you taking the time out of your day to give both of them a shout-out. We appreciate your business and also look forward to a fantastic future relationship. Warmly, Pam, Amy , Lori and David"
Profile photo of Lauren Hermansderfer

Lauren Hermansderfer

January 22, 2025

5  out of  5
rating by Lauren Hermansderfer
"Excellent service provided by Pam and her team! Amy was super helpful with assisting me, and so personable and easy to talk to. She made setting up my insurance fun! I would recommend this team to anyone!"
We responded:
"Lauren, on this snowy very cold Wednesday, your kind words have warmed our hearts! We really appreciate your business and thank you for taking the time especially to give a shout-out to Amy . She takes a lot of pride in all she does. Stay warm and be safe, especially if you have to get out driving around today. Pam, David, Lori and Amy "
Profile photo of Angela Brown

Angela Brown

January 13, 2025

5  out of  5
rating by Angela Brown
"Thank you to Pam Franz and her team for getting us a reasonable auto quote! The process was smooth and easy and David was great to work with! Highly recommend!!"
We responded:
"Angela, I am just getting home from a late appointment & your kind words have warmed my heart on this cold Monday evening! Thank you so much for the shout-out especially to David as he works very hard at trying to help our customers. We appreciate your business and we appreciate you! Warmly, Pam, David, Amy , and Lori ."
Profile photo of J B

J B

January 9, 2025

5  out of  5
rating by J B
"Very informative with any questions or issues I’ve had with my new home purchase. Great at answering the phone or returning calls in a timely manner if there are any questions. The staff is nice and pleasant to work with."
We responded:
"Logan thank you so very much for your thoughtful words. We are thrilled & excited for you and your new home! Please always feel free to call or come by if you have any questions. Congratulations on this new venture! Warmly, Pam, Amy, David & Lori "
Profile photo of Lisa McDonald

Lisa McDonald

December 26, 2024

5  out of  5
rating by Lisa McDonald
"Big shout out to David and Lori for helping me with a Life Insurance Policy for my granddaughter. They are both extremely pleasant and helpful and the process was streamlined and easy. I am so glad to know my insurance needs are always met."
We responded:
"Oh Lisa, thank you! You have absolutely made our day. Is it Lori just the sweetest? She is our newest team member and is doing fantastic. Thank you for taking the time to give us a shout out. Pam, David, Amy, and Lori ."
Profile photo of Marsha Hahn

Marsha Hahn

December 20, 2024

5  out of  5
rating by Marsha Hahn
"Everyone at Pam Franz State Farm has always been knowledgeable and pleasant. Whether I needed to review policies, make a claim, or just check on a payment, the staff has always been friendly and helpful. I feel confident that they are there to help when I need them. Thank you Pam, David, Amy and Lori."
We responded:
"Marsha, thank you for the kind words! We absolutely love looking out the window seeing you walk into the office. You are such a pleasure to work with or just chat. We appreciate your business very much and appreciate you even more! Blessings to you and happy holidays. Warmly, Pam, David, Amy and Lori ."
Profile photo of Christopher Losares

Christopher Losares

December 19, 2024

5  out of  5
rating by Christopher Losares
"Long time customer of State Farm and very pleased with their service! Over the last several years I have been constantly adding coverages for various vehicles, trailers, and properties. Amy has been incredible to work with. Amy has not only offered me exceptional coverages but she has also saved me money! Its great to be able to have all policies under one roof and have a trusted team handling everything."
We responded:
"Chris, what a great present you have gifted to Amy during this holiday season. You have brought a wonderful smile to her face & we thank you so much. Amy prides herself on looking for gaps in coverage and missing discounts. We are appreciative that you gave our office and Amy a shoutout. We value your business and wishing you and your family a fabulous holiday season. Blessings, Amy, David, and Lori"
Profile photo of Breanna Trombetta

Breanna Trombetta

December 11, 2024

5  out of  5
rating by Breanna Trombetta
"Excellent Service and Expertise! I recently worked with Pam Franz's office at State Farm to create a new insurance policy for my new house, and I couldn't be more pleased with the experience. I had the pleasure of talking with David about my insurance needs and he was attentive, knowledgeable, and genuinely invested in finding the best solutions for my needs. He took the time to explain complex terms in a way that was easy to understand and provided several options tailored to my budget and coverage requirements. Throughout the process, David was patient and never made me feel pressured to make a decision. What stood out most was his commitment to customer service. He was quick to respond to my questions, proactive in following up, and thoroughly ensured that every detail was handled correctly. If you're looking for a professional, reliable insurance agent who truly cares about their clients, I highly recommend Pam Franz's office with State Farm. I feel confident and secure knowing my insurance is in their capable hands."
We responded:
"Breanna, on this dark, rainy and windy day, you have brought a ray of sunshine to us at the office! Thank you so very much for taking your valuable time to tell folks about our agency & David in particular. We were closed on Black Friday but David checked the messages reaching out to you. He did not want a 4 day weekend to go by knowing what you might need to get done. Thank you for the shout-out to David as he is quiet but I know how much your words mean to him. We do appreciate your business and wish you a wonderful holiday season. Blessings, Pam, David, Amy and Lori"
Profile photo of Cynthia Seward

Cynthia Seward

December 4, 2024

5  out of  5
rating by Cynthia Seward
"The staff is great to work with. They answer questions regarding any concerns I may have. They have responded back to me in a timely manner if I needed to leave a message. Amy is especially great to work with and helped me with information regarding car insurance , home owners insurance and helped with closing my mom's flood insurance policy when her house was sold. I would recommend giving them a call and seeing if they can help you with your insurance needs."
We responded:
"Cynthia you have made our day on this very cold Wednesday morning! We appreciate you so very much as one of our customers and you are certainly a joy to work with every time. Amy really appreciates the shout-out because she is very diligent and works very hard to make sure people are assisted properly. We hope you’re having a very fruitful holiday season. Please come by and see us sometime. Warmly Pam, Amy, David, and Lori . "
Profile photo of Kevin White

Kevin White

November 27, 2024

5  out of  5
rating by Kevin White
"We recently visited Lori at State Farm to inquire about auto and renters insurance, and we couldn’t be happier with the experience! Lori was incredibly friendly, honest, and forthcoming from the start. She answered all of our questions with ease and demonstrated an impressive level of knowledge about insurance. What truly stood out was how quick and efficient she was—by the time we walked out, everything we needed was insured. In other insurance experiences between my wife and me, it has been nothing short of a pain, but Lori made everything easy and left nothing uncertain. It was truly a breath of fresh air dealing with someone who genuinely has our back. Lori is a true expert in her field, and in a world where it’s hard to find genuine people, she went above and beyond for us. Highly recommend working with Lori if you’re looking for top-notch service!"
We responded:
"Hi Katie & Kevin…you have made Lori tear up! She read your review & ran back to me so excited. She was so happy to make y’all’s insurance experience stand well above the others. What a truly great Thanksgiving gift you’ve given to Lori. When we’ve made our customers happy, it makes what we do day in and day out feel so good. We really appreciate your business and from our family to yours, Happy Thanksgiving and again, your kind words mean the world to us and especially Lori! Warmly, Pam, Lori, Amy and David"
Profile photo of Audra Forrest

Audra Forrest

November 20, 2024

5  out of  5
rating by Audra Forrest
"After all, was said and done I was very impressed with State Farm. and how they treat their customers, clients, and third parties affiliates. I will have to admit, I was a little skeptical about Insurance Companies similar to how most of us are reluctant to trust politicians. But surprisingly State Farm made the process very simple and did stand up or step up to their promises. Well in repairing my car they did exceptionally well. I am not sure if I am just lucky to have gotten an outstanding representative, Mr David how he and his staff are always been there by answering all my questions, providing solutions, professionalism, and have gone above and beyond he 'call of duty in helping me. All the ladies & David in the office are so helpful and they all make me feel apart of the family. I’ve been with State Farm for 26 years now."
We responded:
"Audra, your words mean so very much to David, Lori,Amy & myself. We really strive in our office to make insurance & the decisions one is required to make easy, understandable & relatable. The relationships we build daily sustain us & give us a purpose so this is not just a job. We consider you family and know you have so many choices when it comes to insurance. Thank you for choosing us! You have truly made our Thursday & we so appreciate you. Warmly, Pam, David, Amy & Lori"
Profile photo of Chandler Luke

Chandler Luke

November 20, 2024

5  out of  5
rating by Chandler Luke
"Good Team always helpful. Really make you feel like they have my best interests in mind whenever I've called."
We responded:
"Chandler thank you so much for the kind review! We really attempt to do our best and try not to fall short in all we do. We certainly appreciate your business & thanks for making our evening! Warmly, Pam, Amy, Lori & David"
Profile photo of Wayne Southall

Wayne Southall

November 8, 2024

5  out of  5
rating by Wayne Southall
"I recently changed my insurance agent from one in Williamsburg to Pam Franz in Yorktown because she was significantly closer and I couldn’t be happier. I met with Pam and Amy and they were the most congenital and friendly people I have ever met. They were extremely knowledgeable and made me feel as if we had known each other for years. It was the best experience I’ve had in a long time. Pam took the time to thoroughly go through all of my insurance policies and showed me several ways that I could save money on these policies. In addition, she provided additional information on other services, all with absolutely no push to get them. It was clear after this meeting that Pam and Amy sincerely wanted to make sure I had adequate insurance at the best possible price but most of all actually cared about my needs. It was the most warm meeting I’ve had in a long time. Absolutely, with a doubt, is the very best agent I’ve ever had. I am so thankful that I now have her as my agent!"
We responded:
"Wayne, meeting with you a few days ago was an absolute joy for both Amy & myself. We loved listening to your stories which were fascinating to us. I feel as if we got to know you professionally but also personally which makes what we do a passion not a vocation. We want our customers to be armed with as much information as they can tolerate whether it is a savings discount or a need for additional coverage or even reviewing what is important to you v what is not. You are now part of our State Farm “family” & we are honored. Blessings & come see us anytime. Pam, Amy, Lori & David"
Profile photo of Shelby Reed

Shelby Reed

November 5, 2024

5  out of  5
rating by Shelby Reed
"David was super helpful walked me through the process of getting life insurance. He was super understanding courteous and on top of it funny and over all warm. Thank you so much David you are the man!!!"
We responded:
"Shelby, we so very much appreciate your business & are thrilled to have helped to provide for your family. You have made David’s afternoon. He so enjoyed working with you today and when I read him the review he just smiled. Working with him, he is a man of a few words so thank you for making his afternoon. Blessings, Pam, David, Amy, and Lori ."
Profile photo of Mary Diaz

Mary Diaz

October 22, 2024

5  out of  5
rating by Mary Diaz
"My husband and I have always had a very good experience at this State Farm office. Amy is the best with her pleasant demeanor and smiles. Always very helpful with whatever we need help with."
We responded:
"Mary, you have made our day & most especially Amy’s. We really appreciate your business & love talking to you both. You are a pleasure to always deal with & we are so grateful. Have a beautiful Fall day. If you stop by today, we have some donuts! Warmly, Pam, Amy, David & Lori"
Profile photo of Eric Personne

Eric Personne

October 21, 2024

5  out of  5
rating by Eric Personne
"Very pleasant experience working with Amy getting two new policies with Statefarm. I would highly recommend Pam Franz for your insurance needs!"
We responded:
"Eric oh my goodness.. what a fabulous way to start our week! I had a call early this morning from someone who had a pretty big claim. When I read your review. It just reiterated why we do what we do. Thank you so much for your kind words and especially your shout-out to Amy . We appreciate your business! Warmly, Pam, Amy, David, and Lori ."
Profile photo of Ray Shackelford

Ray Shackelford

October 4, 2024

5  out of  5
rating by Ray Shackelford
"I had some questions with my FEMA flood insurance account and David Booth took care of every one of my concerns. Great person to contact if you need things taken care of."
We responded:
"Ray, thank you for taking the time to give David a shout-out! We sincerely appreciate your business and your kind remarks. They have really lifted us up on this Friday. Warmly, Pam, David, Lori , and Amy."