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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Kevin White

November 27, 2024

5  out of  5
rating by Kevin White
"We recently visited Lori at State Farm to inquire about auto and renters insurance, and we couldn’t be happier with the experience! Lori was incredibly friendly, honest, and forthcoming from the start. She answered all of our questions with ease and demonstrated an impressive level of knowledge about insurance. What truly stood out was how quick and efficient she was—by the time we walked out, everything we needed was insured. In other insurance experiences between my wife and me, it has been nothing short of a pain, but Lori made everything easy and left nothing uncertain. It was truly a breath of fresh air dealing with someone who genuinely has our back. Lori is a true expert in her field, and in a world where it’s hard to find genuine people, she went above and beyond for us. Highly recommend working with Lori if you’re looking for top-notch service!"
We responded:
"Hi Katie & Kevin…you have made Lori tear up! She read your review & ran back to me so excited. She was so happy to make y’all’s insurance experience stand well above the others. What a truly great Thanksgiving gift you’ve given to Lori. When we’ve made our customers happy, it makes what we do day in and day out feel so good. We really appreciate your business and from our family to yours, Happy Thanksgiving and again, your kind words mean the world to us and especially Lori! Warmly, Pam, Lori, Amy and David"
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Audra Forrest

November 20, 2024

5  out of  5
rating by Audra Forrest
"After all, was said and done I was very impressed with State Farm. and how they treat their customers, clients, and third parties affiliates. I will have to admit, I was a little skeptical about Insurance Companies similar to how most of us are reluctant to trust politicians. But surprisingly State Farm made the process very simple and did stand up or step up to their promises. Well in repairing my car they did exceptionally well. I am not sure if I am just lucky to have gotten an outstanding representative, Mr David how he and his staff are always been there by answering all my questions, providing solutions, professionalism, and have gone above and beyond he 'call of duty in helping me. All the ladies & David in the office are so helpful and they all make me feel apart of the family. I’ve been with State Farm for 26 years now."
We responded:
"Audra, your words mean so very much to David, Lori,Amy & myself. We really strive in our office to make insurance & the decisions one is required to make easy, understandable & relatable. The relationships we build daily sustain us & give us a purpose so this is not just a job. We consider you family and know you have so many choices when it comes to insurance. Thank you for choosing us! You have truly made our Thursday & we so appreciate you. Warmly, Pam, David, Amy & Lori"
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Chandler Luke

November 20, 2024

5  out of  5
rating by Chandler Luke
"Good Team always helpful. Really make you feel like they have my best interests in mind whenever I've called."
We responded:
"Chandler thank you so much for the kind review! We really attempt to do our best and try not to fall short in all we do. We certainly appreciate your business & thanks for making our evening! Warmly, Pam, Amy, Lori & David"
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Wayne Southall

November 8, 2024

5  out of  5
rating by Wayne Southall
"I recently changed my insurance agent from one in Williamsburg to Pam Franz in Yorktown because she was significantly closer and I couldn’t be happier. I met with Pam and Amy and they were the most congenital and friendly people I have ever met. They were extremely knowledgeable and made me feel as if we had known each other for years. It was the best experience I’ve had in a long time. Pam took the time to thoroughly go through all of my insurance policies and showed me several ways that I could save money on these policies. In addition, she provided additional information on other services, all with absolutely no push to get them. It was clear after this meeting that Pam and Amy sincerely wanted to make sure I had adequate insurance at the best possible price but most of all actually cared about my needs. It was the most warm meeting I’ve had in a long time. Absolutely, with a doubt, is the very best agent I’ve ever had. I am so thankful that I now have her as my agent!"
We responded:
"Wayne, meeting with you a few days ago was an absolute joy for both Amy & myself. We loved listening to your stories which were fascinating to us. I feel as if we got to know you professionally but also personally which makes what we do a passion not a vocation. We want our customers to be armed with as much information as they can tolerate whether it is a savings discount or a need for additional coverage or even reviewing what is important to you v what is not. You are now part of our State Farm “family” & we are honored. Blessings & come see us anytime. Pam, Amy, Lori & David"
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Shelby Reed

November 5, 2024

5  out of  5
rating by Shelby Reed
"David was super helpful walked me through the process of getting life insurance. He was super understanding courteous and on top of it funny and over all warm. Thank you so much David you are the man!!!"
We responded:
"Shelby, we so very much appreciate your business & are thrilled to have helped to provide for your family. You have made David’s afternoon. He so enjoyed working with you today and when I read him the review he just smiled. Working with him, he is a man of a few words so thank you for making his afternoon. Blessings, Pam, David, Amy, and Lori ."
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Mary Diaz

October 22, 2024

5  out of  5
rating by Mary Diaz
"My husband and I have always had a very good experience at this State Farm office. Amy is the best with her pleasant demeanor and smiles. Always very helpful with whatever we need help with."
We responded:
"Mary, you have made our day & most especially Amy’s. We really appreciate your business & love talking to you both. You are a pleasure to always deal with & we are so grateful. Have a beautiful Fall day. If you stop by today, we have some donuts! Warmly, Pam, Amy, David & Lori"
Profile photo of Eric Personne

Eric Personne

October 21, 2024

5  out of  5
rating by Eric Personne
"Very pleasant experience working with Amy getting two new policies with Statefarm. I would highly recommend Pam Franz for your insurance needs!"
We responded:
"Eric oh my goodness.. what a fabulous way to start our week! I had a call early this morning from someone who had a pretty big claim. When I read your review. It just reiterated why we do what we do. Thank you so much for your kind words and especially your shout-out to Amy . We appreciate your business! Warmly, Pam, Amy, David, and Lori ."
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Ray Shackelford

October 4, 2024

5  out of  5
rating by Ray Shackelford
"I had some questions with my FEMA flood insurance account and David Booth took care of every one of my concerns. Great person to contact if you need things taken care of."
We responded:
"Ray, thank you for taking the time to give David a shout-out! We sincerely appreciate your business and your kind remarks. They have really lifted us up on this Friday. Warmly, Pam, David, Lori , and Amy."
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Dena McMullen

September 24, 2024

5  out of  5
rating by Dena McMullen
"Amy is hands down the best! She helps me so much every single time I call. Answers all my questions and has gotten me the best rate time after time. She is literally the reason I have stuck with ST even after all kinds of calls from other insurance companies. Thank you so much Amy, for all you do. ❤️"
We responded:
"Dena, your kind words matter to all us but more so to Amy! She is truly awesome & we all love coming in to see her smiling face. Our customers have appreciated this also in that Amy is always trying her best for our customers. Thank you so much for your business and thank you for recognizing Amy. Warmly Pam, Amy, David, and Lori ."
Profile photo of Sam Goins

Sam Goins

September 13, 2024

5  out of  5
rating by Sam Goins
"What a great and helpful team. Thank you for always being ready to assist with any question or concern. If your looking for a great agent, this is it. No need to look further, just call!!!"
We responded:
"Sam, you have made our day & week! We love helping people & you are always a joy to assist. It is people like you who make us truly enjoy the job we do. Thank you for your business and your kind words. Blessings, Pam, Amy, David, & Lori"
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bocko taco

September 12, 2024

5  out of  5
rating by bocko taco
"David doesn’t make you feel like a customer, he makes you feel like a friend. Very helpful and easy to talk to."
We responded:
"Thank you so very much for taking the time to give us a very nice review. David works hard helping our customers feel at ease when making decisions. At some point, we consider our customers friends because of the relationship we try to build so we are grateful that you took the time to tell others. We very much appreciate your business. Stop by and say hi! Warmly, Pam, David, Amy & Lori"
Profile photo of Daniel Riggs

Daniel Riggs

September 12, 2024

5  out of  5
rating by Daniel Riggs
"The team at Pam's office has been most helpful in providing my insurance needs. Pam, Amy and David have each helped me with insurance for my Business , as well as my Personal auto and Home policies. They are always attentive , courteous and professional. " I highly recommend Pam Franz and her team here at her State Farm office for your insurance needs."
We responded:
"Dan, we very much appreciate your kind & thoughtful words! It is a pleasure doing business with you & catching up on life. You make it easy and fun to come into work. We are grateful for your business but more so of who you are with each interaction. Stop by anytime. Warmly, Pam, David, Amy & Lori"
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Carlton Hinton

August 27, 2024

5  out of  5
rating by Carlton Hinton
"I just want to start by saying thank you Amy you were polite and patient with also she stayed longer at work so i could get my vehicle insured i didn’t know people like her still existed again thank you Amy enjoy your day."
We responded:
"Carlton, I heard a collective “ahhhhh” from my team especially Amy as I just read them your review. Thank you for taking the time to give Amy a shout-out! She was glad to stay after and because we are all-for-one in here, we all stayed with her finishing up our tasks. We really appreciate you and your business. Warmly, Pam, Amy, David & Lori"
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Hilda Fowler

August 13, 2024

5  out of  5
rating by Hilda Fowler
"Amy at State Farm was calm in the midst of confusion. She was very responsive in answering questions about renters’ insurance and how to transition from owner’s insurance to renter. The coverage exceeded that required by the apartment complex at a lower price than what was available through the source they recommended."
We responded:
"Hilda, you have no idea how much your kind words mean to Amy! Even when she is facing a crisis, Amy never lets on remaining calm and professional. She really loves what she does and we see it every day in her attitude and demeanor. Thank you for giving her a shout-out. Blessings, Pam, Amy , David, Lori and Gail."
Profile photo of Ant Pel

Ant Pel

August 13, 2024

5  out of  5
rating by Ant Pel
"David B. was great to work with. Knowledgeable, patient and very helpful. I added a vehicle to my policy because of him. Thanks!"
We responded:
"Anthony, how very kind of you to give David a shout-out. He is a very dedicated, caring & hard working person. I know he appreciates his interaction with you today! We all sincerely appreciate your business. Warmly Pam, David, Amy, Lori and Gail."
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SheilaAnn Collette

August 10, 2024

5  out of  5
rating by SheilaAnn Collette
"Called and spoke with Lori about a life plan. She was very knowledgeable and helpful with my questions. Would highly recommend."
We responded:
"SheilaAnn, thank you for the shout out to our wonderful Lori! She makes sure that our customers are aware of all of our products & is passionate about setting appointments for life insurance with me. We so appreciate the time you took to make her day. Warmly, Pam, Lori, Amy & David"
Profile photo of Julie Gamez

Julie Gamez

July 13, 2024

5  out of  5
rating by Julie Gamez
"Choosing to get our life, home and auto insurance with Pam Franz is a decision we have never regretted. David Booth has always been a phone call away when we’ve needed information or assistance. Their office is professional, courteous and trustworthy."
We responded:
"Julie, thank you for taking a precious moment to give our office a shout-out! David certainly works very hard to meet our customers where they are in life looking for solutions that the customers seek. We so appreciate your business and Adam’s considering both of you as our family at State Farm. Warmly Pam, David, Amy and Lori ."
Profile photo of Gail Pearson

Gail Pearson

July 12, 2024

5  out of  5
rating by Gail Pearson
"I have been with Pam Franz and Statefarm for over 20 years. Pam, Amy and everyone there have been very helpful .Over the years I have had a lot of changes in my life and they have been there helping and guiding me every step of the way. It is nice to know that there are still people who care and still give personal service. I have and will continue to recommend them to everyone I know."
We responded:
"Gail, your words have made our Friday! Sometimes we have a rough week and we try not to let that ever get in the way. So, when we read comments like yours, it just makes our hearts soar! It is an honor to have walked with you these past 20 years. Thank you for taking the time to give us a shout-out. We appreciate your business and we appreciate you! Warmly, Pam, Amy, David, and Lori"
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Ashley Sutton

July 11, 2024

5  out of  5
rating by Ashley Sutton
"I have been with Pam Franz company for year's since I had my first car. They make sure you understand everything your getting and help your family when needed. David stayed on the phone with me to do my kids life insurance and explained everything in detail and made sure my house and car insurance was taken car of."
We responded:
"Ashley, your kindness means so very much to us. Thank you for pointing out how we have been there for big and little moments throughout your life. That is truly why we do what we do as we want to make a difference for our customers who become our friends.Thank you for being part of our lives too! Warmly, Pam, David, Amy , and Lori"
Profile photo of Alex

Alex

July 11, 2024

5  out of  5
rating by Alex
"Pam Franz & her team are AMAZING! Been insured since 2002 with them with multiple policies after being referred & they have not disappointed! I got all my family to transfer their insurance over to them years ago & have not turned back! David is the great to work with & always goes above & beyond. Amy is awesome & super helpful & is very thorough & detail oriented. Pam is the nicest person ever & always so caring & accommodating with our needs. 22 years later still a loyal Pam Franz customer & will never steer away from them! THEY ARE AWESOME"
We responded:
"Alex, David, Amy and I are overwhelmed and completely humbled by your kind review. I have been in business 30 years and you, your family, and friends are the reason for my longevity. You and your family are truly the ones David, Amy & I adore interacting with each day. I almost cried reading your beautiful words so thank you….from the bottom of our hearts! Much love, Pam, David, Amy & Lori "
Profile photo of Kevin Collette

Kevin Collette

June 21, 2024

5  out of  5
rating by Kevin Collette
"I called in for an auto and home quote and had the pleasure of speaking with Lori. She was very knowledgeable, patient and eager to help with any questions that I had. I would definitely recommend this office to anyone looking to work with State Farm!!"
We responded:
"Kevin, thank you so much for taking time out of your day to give a shout out to Lori! She is a rockstar in the office & is a pure joy to work alongside. Our customers love her so thank you for making her Friday afternoon. We appreciate you contacting our office for quotes, and if we can help answer any questions, let us know. Warmly, Pam, Lori, David, and Amy"
Profile photo of Brittany Morhiser

Brittany Morhiser

June 11, 2024

5  out of  5
rating by Brittany Morhiser
"Pam has been our insurance agent for over 8 years, and we couldn't be happier. Her team is knowledgeable, responsive, and kind. We wouldn't trust anyone else!"
We responded:
"Oh Brittany you made our day, truly! Thank you for the very kind words and taking the time out of your day to give us a shout-out. We love catching up with you and that things are going so wonderful for y’all. Stop by anytime and say hi as we love seeing you. Thank you for your business and more importantly thank you for just being who you are Warmly, Pam, David, Amy , and Lori ."
Profile photo of Noel Robinson

Noel Robinson

June 10, 2024

5  out of  5
rating by Noel Robinson
"The most honest, most amazing group of people you'll ever meet."
We responded:
"Noel, it made our Monday seeing you! We so appreciate your business but more importantly we enjoy interacting with you! We love that you are doing so well. Please please come see us more often. Warmly Pam, David, Amy , and Lori ."
Profile photo of Tannisand Cooking (Tannis and Cooking)

Tannisand Cooking (Tannis and Cooking)

May 23, 2024

5  out of  5
rating by Tannisand Cooking (Tannis and Cooking)
"Its a wonderful agency! My agent, Amy knight, is a absolute gem of a person! Not to mention the adorable garden. Good prices too. I absolutely recommend!"
We responded:
"Tannis, you have stolen our hearts as you always compliment our garden! Thank you for always making us smile when you talk to us as that is a unique gift! We really appreciate your business and you have made Amy’s day by your kind shout-out to her. We hope you have a wonderful weekend. Pam, Amy, David, and Lori "
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Janice Vartuli

May 15, 2024

5  out of  5
rating by Janice Vartuli
"Amy Knight is always a pleasure to speak with and she makes sure all my needs are addressed. Always look forward to talking with her with all my insurance needs."
We responded:
"Janice how very kind of you to take a moment to compliment Amy! You have put the sweetest smile on her face. Thank you for your business and for giving Amy a shout-out. Warmly, Pam, Amy, David & Lori"