State Farm® Insurance Agent Pam Franz
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Rahul Nohria
October 18, 2025
"Amy Kight was a pleasure to work with to get my renters and auto insurance. Shew as respectful and professional throughout the process. They also offered a reasonable price for both of these."
"Rahul, your kind words mean so much to all of us but most especially Amy! She works very hard to assist our customers whether it is a new product, a claim, or a servicing issue. Thank you for taking the time to recognize her and her efforts. We certainly appreciate your business. Warmly, Pam, Amy, Lori, and David."
Paola Territo
October 15, 2025
"Setting up insurance has never been enjoyable for me, until i spoke with Lori. She is incredibly professional, efficient, and a joy to speak with. I had no idea setting up insurance could be as easy as talking to a friend. Thank you Lori for your hard work and friendliness. I wish there were more than five stars!"
"Paola, I am just overwhelmed and so happy for your kind and beautiful words about our Lori. She is incredibly conscientious and friendly. Lori’s warm nature comes out when she picks up that phone always with a smile! Thank you for making Lori‘s afternoon and we so appreciate your business. Come by and see us sometime. Warmly, Pam, Lori, David, and Amy."
Jeff Archambault
October 14, 2025
"David from State Farm always help me with any questions and issues.Recently he help me to reinstall my home insurance. David is very professional and eager to help his customers! I work with him and his team for about 20 years and I recommend David and his team to everyone! Thank you David for your awesome work!"
"We so very much appreciate you and your sweet mom! Thank you for making David’s afternoon and giving such kind comments about his customer service. He truly does enjoy helping people and it shows each and every day in what he does. Thank you for your business and again we appreciate your taking the time to give David a shout-out. Warmly Pam, David, Lori, and Amy."
Scott Smith
October 3, 2025
"David and the State Farm team were outstanding. I called him about Home Owners and Auto Policy quotes. He was very knowledgeable and got me quotes that far exceeded my expectations. In two short phone calls he was able to get me processed and on my way to saving money while adding additional coverages."
"Scott, we are so appreciative that you took the time to call our office and so glad that you were able to connect with David. He takes pride in what he does and how he works with our customers or people just shopping around. He is a true asset to our office and enjoys helping people. You have made our Friday afternoon especially David’s. Thank you very much for your business. Warmly Pam, David, Lori, and Amy."
J Lane
September 19, 2025
"We already had House insurance. I was looking to find a better deal with my vehicle insurance as I have several. They were Able to satisfy me with the deal that they gave me with all the bundling of the vehicles and the house. And very patient as we were going through a lot of stuff ourselves and did not bug us."
"Your kind words mean so very much to us on this Friday evening. We truly strive to get you as much coverage with as many savings/discounts to fit your budget. Amy really enjoyed working with you on all of your decisions. Thank you so much for your business and thank you for making the end of our week so nice Warmly, Pam, Amy, David, and Lori."
T B
September 16, 2025
"I spoke with Amy about setting up a renter’s insurance policy and my experience was lovely! Very smooth and pleasant. Thanks!"
"Thank you so very kindly for the very nice review and shout-out to Amy! We have had a rainy icky day and Amy said your interaction made it all worth it. We appreciate your business and thank you for being part of our State Farm family warmly Pam, Amy, David, and Lori."
Rylin Hooley
September 8, 2025
"I Had a great experience with Amy at State Farm! She got me the most cost effective quote and was very easy to work with! Excellent service!!"
"Rylin, thank you for your kind comments about Amy! You have made her Monday morning and we are very appreciative. If you need anything, please feel free to always stop by call text or email and we will be more than happy to assist. Amy is a very conscientious young lady and I’m glad you had a good experience with her. Warmly Pam, Amy, David, and Lori."
Todd Loebs
September 5, 2025
"Lori McDonald was very responsive and helpful."
"Todd, thank you for taking the time to give Lori a shout-out! She is very conscientious & takes pride in helping our customers. Your words mean so much to us but most especially to Lori. Thank you for your business with State Farm and with our agency. Warmly, Pam, Lori, David & Amy"
Tyler Baker
August 20, 2025
"My family has been with State Farm for years, and I recently had my insurance switched over to my new vehicle with the help of Amy from the Pam Franz office. What I thought was going to be a long and drawn out process turned out to be super simple thanks to Amy. Her patience and kindness over the phone with my mom and I while sorting out details of the transfer made the process quick and stress free. It’s clear that customer service is a top priority in this office and my family and I are extremely satisfied!"
"Tyler, your words mean so much to everyone in this office but especially Amy! We strive very hard not just to make a sale but we always want to be that person you can rely on when you need something done. We try to make things simple and easy because we know insurance can be complicated. We appreciate you and your family as our customers knowing that you have a choice. Thank you for your kind words and your shout-out. Stop by and see us sometime! Warmly, Pam, Amy, David, and Lori."
Alison Armstrong
August 13, 2025
"Working with the team at Pam Franz's agency is great, especially Amy! I had to replace my car sooner than planned over the summer. Amy helped me through when to cancel my old policy and put the new one in place so that I didn't risk getting hit with the $500 no insurance penalty Virginia loves handing out. She had proof of insurance sent over immediately so I could finalize the transfer of vehicles on time as well as making sure I didn't forget to cancel the insurance on the old vehicle once the plates were surrendered. What I appreciate most is that so much of the work Amy does for me is done using primarily the State Farm app, email, and text. It means things get done in a timely manner on my end as I don't have to take off work for an appointment. When we speak on the phone to confirm the decisions/changes, the conversation is focused, pleasant, and friendly. An additional bonus to the increase in technology use by this agency, when I moved a few years ago, I didn't have to find a new agent and build this type of relationship again. I could stay with Amy and Pam. Thank you for everything!"
"Alison, I am so humbled and overwhelmed by your kind words as I know Amy is too! Amy is a gem in our office taking time to explain everything and executing changes promptly for our customers. She also follows the changes submitted making sure the policy is correct when the customer receives it. Behind the scenes, the amount of time and energy my team uses is never known except by us. We want to always rise to our customer’s’ expectations utilizing all technological new systems and Amy is a leader in this. Sometimes we trip but we don’t stop until everything is as it should be. Lori, David, Amy & I embrace changes enthusiastically as it usually is a huge benefit to our customers. Amy takes the time to learn and share any new technology with us so our people are getting the service they wholeheartedly deserve. Thank you so much for your business and your very much appreciated kind words. We know you have so many choices and we thank you for choosing us. Warmly Pam, Amy, David, and Lori."
Krystal Norton
August 6, 2025
"I cannot express enough how much the team at State Farm helped me. Pam Franz's team is kind, patient, and knowledgeable. Lori was the representative who helped me and I am so grateful! Lori was so sweet and she was extremely open about the policies and the process. She helped me figure out quotes/policy options on not one, not two, but THREE separate occasions (the final quote after I had a less than stellar interaction with another agent in another outfit). Lori's notes were so well done the first time around that she remembered all of the particulars about my potential policy, and she remembered me and my situation when I called back for help. She knew I was stressed about this process and she diligently looked out for updates and kept me current on each part of the process. This office provides impeccable service and quality policy options. Can't recommend them enough!"
"Krystal, I came in this morning & then I had a family emergency. Before I left at noon, Lori was so excited explaining to me every detail of what she had done for you and what she was continuing to do. The pride in her voice of being able to assist you in a knowledgeable and friendly way was so warming for me to hear. My team truly does care, it is not just a job to them and Lori is so professional, kind and so willing to help our customers. I am thrilled she is part of my family here in the office. Thank you so much for your business and thank you for placing your business with Lori and my agency. If you need anything, just give us a holler. Warmly Pam, Lori, David, and Amy."
Kenzie Douglas
August 5, 2025
"Safelite tried to make me pay out-of-pocket for a repair that was their fault. Lori went above and beyond to help me get reimbursed. She is always kind, always responsive, and exactly the kind of person you want in your corner. Thank you Lori!"
"Kenzie, I know how hard Lori was working today to make sure that you were taken care of satisfactorily. She did not stop her endeavors until she got the right answer. Thank you for the shout-out as it means an awful lot to Lori. We appreciate your business and if you need any of us, we’re just a phone call or text and email or a visit away. warmly Pam, Lori, Amy, and David."
Mike Mckinney
July 22, 2025
"Lori and David took their time and worked out the best coverage for my current situation providing me with all coverages I need and nothing I didn't need while explaining everything as they worked through the process. Thank you both for your time and patience!"
"Mike & Cathy, y’all are like family to David, Lori & myself. We truly truly feel honored to have earned your business and more than that, we so enjoy talking with both of you. Y’all make each day fun to come to work! Thank you for the kind words and looking forward to seeing you on Sunday. Warmly, Pam, Lori, David, and Amy."
Terry Mcdonald
July 22, 2025
"Just wanted to thanks David Booth for his outstanding customer he provided me on my Home Insurance Policy. David took his time to help me find the best policy that would meet my family needs. David you are a rock star. I recommend State Farm - Pam Franz office in the Hampton Road area and ask for David."
"Terry, thank you so much for your kind words. David takes a lot of time working with our customers to try and meet their needs. It is so nice to be recognized for his diligence. Have a wonderful Friday the 13th and thank you for your business and thank you for your shout out to David. Warmly, Pam, David, Amy, and Lori and Kris ."
Jami Salvio
July 18, 2025
"Pam Frantz came recommended to us after our insurance agent had retired. From the time we met Pam and her team they made us feel like family. We have been with them for about 8 years now. I love knowing I can pick up the phone and call David with a question or concern and he takes the time to help me. I also love that I am not just another customer, they know my kids and grandson and ask about them every time we talk. They always make sure our insurance needs are covered and keep us up to date on any adjustments that we may need. I highly recommend Pam and David and the rest of their staff for all of your insurance needs."
"Jami, your words have truly humbled Lori, Amy and most especially David & myself. We truly appreciate your business however getting to know you and your entire family is what makes our days worthwhile. We feel like every customer is an extension in our own families. When we are able to laugh together, cry, pray, tell stories about great happenings as well as express disappointments, well that is what family does. Thank you for making our days special. Blessings, Pam, David, Lori, and Amy"
Chris Largena
July 9, 2025
"Love this insurance compnay saved a bunch of money switching over and everyone at the office is so nice and helpful. I usually get amy on the phone and she is the best!!!!! Customer service 10/10 !!"
"Chris, thank you so much for the kind words that you said about our office in particular and State Farm. We strive to do our very best getting you the very best coverage and keeping in mind your budget. You have made Amy‘s day and we so appreciate your business. Warmly Pam, Amy, Lori, and David."
Brandon Byrum
June 24, 2025
"Im vrand bew to State Farm Insurance, from auto insurance to boat insurance, their coverage options are comprehensive and competitively priced. Every time I've needed to file a claim, the process was quick, easy, and stress-free. Their customer service reps are knowledgeable, friendly, and truly care about helping. My local agent checks in regularly and makes sure my policies still meet my needs. I feel confident knowing that State Farm has my back. Highly recommend!"
"Brandon, on this extremely hot day, your review was cool and refreshing! Thank you for taking the time to give us a shout out and I want you to know personally that we so much appreciate your business. Anytime you need assistance just let us know. Amy, David, Lori, and myself love helping our customers and we enjoy working with you very much. Warmly Pam, David, Amy, and Lori."
Brendan McElroy
June 20, 2025
"Just wanted to give a big Thank You to Amy and the Pam Frantz State Farm Team! They are always so great with communication and supportive, exactly what you need from an insurance agency! Thank you all!"
"Brendan we so appreciate your very kind words! Amy is on cloud nine this Friday because making our customers feel supported is our #1 goal. We appreciate your business & thank you for taking the time to give Amy a shout-out. Hoping you have an absolute fabulous weekend! Warmly, Pam, Amy, David, and Lori."
Megan Chichester
June 11, 2025
"Had another incredible experience with State Farm!! Amy was so kind, sweet and understanding! It’s such a great feeling to know that you’re working with someone who is patient with you when you’re figuring things out!"
"Megan, thank you so much for your generous words. We especially love helping our customers who are just starting out on their own. We love following through so many stages of life from weddings to births to other wonderful events . Whatever you need, we consider it an honor to help.Pam, David, Amy and Cat"
Tiffany Lam
June 6, 2025
"I had a wonderful experience with Lori recently on an auto and home policy as a new customer. She was very patient and if she didn't have an answer, she got one for me quickly. I appreciated the prompt and courteous service and recommend her for your insurance needs!"
"Tiffany, thank you so much for taking time to give Lori a shout-out. I know you have made her day as she heads into the weekend. We very much appreciate your business & look forward to helping you in the future. Hope you have an awesome weekend too! Warmly, Pam, Lori, Amy & David"
Jonathan Anderson
May 23, 2025
"As a family who moves every couple years, we’ve had to deal with all kinds of agents as we change insurance state to state. While I’ve been a State Farm customer for nearly 30 years, I’ve never had this great of service. Amy has been professional, friendly, and explained every question I’ve asked in the detail that I needed. She followed up at the perfect intervals and made sure I had what I needed to make an informed decision. Thank you Amy for your incredibly friendly customer service. You’ve made a stressful process very easy."
"Jonathan, blessings in this Memorial Day weekend. Your comments have truly made our weekend especially Amy’s. We strive to help our customers assuming they need advice or knowledge to make great decisions. Amy takes the time and effort to not rush and offer any help one would need. Thank you for the shout- out and for choosing our office to place your valuable business. Warmly, Pam, Amy, David & Lori"
Erin Thomas
May 20, 2025
"Pam Franz and her amazing staff are always friendly, available, and welcoming. I was involved in an auto accident while on vacation and she answered her phone on a Saturday to walk me through the claim process. She didn’t hesitate! I highly recommend her!!"
"Erin, I was happy to know y’all were ok but your new truck did what it was engineered to do keeping y’all safe. Thank you for your business and it is always a joy dealing with you. When you got the new truck and brought it by, I knew how proud and happy you were and we were thrilled for you. I’m glad it’s fixed now and everything is OK. We really appreciate you taking the time to give us a shout out. Blessings, Pam, David, Amy, and Lori."
JD Smith
May 13, 2025
"I have worked with Pam and David for years, taking care of the grounds at their office. They have always been a pleasure to work with. I recently made a switch to them for my auto insurance which was less than half the cost of my previous policy. I had the pleasure of working with David. He made the process a breeze! Friendly, knowledgeable, and always ready to tackle my questions. I highly recommend them to anyone looking for an insurance agency that puts customers first."
"JD, we found a gem when someone gave us your name to take care of our grounds. You are so professional, prompt & y’all do a wonderful job. We are thrilled to have earned your business & very much appreciate you! David has enjoyed working with you to assist with your insurance needs. Thank you for taking the time to give David a shout-out as it means so much to us. Until we see you each week…Warmly, Pam, David,Amy & Lori"
David
April 15, 2025
"I worked with Lori McDonald in finding the best product for a rental property I was purchasing. She was fantastic. Always friendly and thorough with every step of the process."
"David, thank you so much for taking the time out of your day to give Lori a shout- out. When she relays to me her interactions with our customers, she is always so very excited to be able to help someone achieve their goals. We really appreciate your business and thank you again for making Lori‘s afternoon. Warmly, Pam, Lori, David & Amy."
Clayton Langenhennig
April 7, 2025
"I’ve had a policy through Pam Franz office with State Farm for over a decade now and their team is top notch. Over the last two weeks Lori has helped my fiance and I with policies for both of our new vehicles and a special event policy for our upcoming wedding. It has been a very pleasant experience, Lori is professional and super easy to work with. Highly recommended, 10/10 service!"
"Clayton, first of all we all want to congratulate you & your fiancé on your upcoming wedding! It is a very exciting time with lots and lots to do. Thank you for taking the time to tell people about your experience with our agency and specifically with Lori. She has been on top of things to make sure that all that is needed for your upcoming nuptials goes off without a hitch. We really appreciate your business and Lori has thoroughly enjoyed working with you. Again congratulations! Warmly, Pam, Lori, David, and Amy."