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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Sam Goins

September 13, 2024

5  out of  5
rating by Sam Goins
"What a great and helpful team. Thank you for always being ready to assist with any question or concern. If your looking for a great agent, this is it. No need to look further, just call!!!"
We responded:
"Sam, you have made our day & week! We love helping people & you are always a joy to assist. It is people like you who make us truly enjoy the job we do. Thank you for your business and your kind words. Blessings, Pam, Amy, David, & Lori"
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bocko taco

September 12, 2024

5  out of  5
rating by bocko taco
"David doesn’t make you feel like a customer, he makes you feel like a friend. Very helpful and easy to talk to."
We responded:
"Thank you so very much for taking the time to give us a very nice review. David works hard helping our customers feel at ease when making decisions. At some point, we consider our customers friends because of the relationship we try to build so we are grateful that you took the time to tell others. We very much appreciate your business. Stop by and say hi! Warmly, Pam, David, Amy & Lori"
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Daniel Riggs

September 12, 2024

5  out of  5
rating by Daniel Riggs
"The team at Pam's office has been most helpful in providing my insurance needs. Pam, Amy and David have each helped me with insurance for my Business , as well as my Personal auto and Home policies. They are always attentive , courteous and professional. " I highly recommend Pam Franz and her team here at her State Farm office for your insurance needs."
We responded:
"Dan, we very much appreciate your kind & thoughtful words! It is a pleasure doing business with you & catching up on life. You make it easy and fun to come into work. We are grateful for your business but more so of who you are with each interaction. Stop by anytime. Warmly, Pam, David, Amy & Lori"
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Carlton Hinton

August 27, 2024

5  out of  5
rating by Carlton Hinton
"I just want to start by saying thank you Amy you were polite and patient with also she stayed longer at work so i could get my vehicle insured i didn’t know people like her still existed again thank you Amy enjoy your day."
We responded:
"Carlton, I heard a collective “ahhhhh” from my team especially Amy as I just read them your review. Thank you for taking the time to give Amy a shout-out! She was glad to stay after and because we are all-for-one in here, we all stayed with her finishing up our tasks. We really appreciate you and your business. Warmly, Pam, Amy, David & Lori"
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Hilda Fowler

August 13, 2024

5  out of  5
rating by Hilda Fowler
"Amy at State Farm was calm in the midst of confusion. She was very responsive in answering questions about renters’ insurance and how to transition from owner’s insurance to renter. The coverage exceeded that required by the apartment complex at a lower price than what was available through the source they recommended."
We responded:
"Hilda, you have no idea how much your kind words mean to Amy! Even when she is facing a crisis, Amy never lets on remaining calm and professional. She really loves what she does and we see it every day in her attitude and demeanor. Thank you for giving her a shout-out. Blessings, Pam, Amy , David, Lori and Gail."
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Ant Pel

August 13, 2024

5  out of  5
rating by Ant Pel
"David B. was great to work with. Knowledgeable, patient and very helpful. I added a vehicle to my policy because of him. Thanks!"
We responded:
"Anthony, how very kind of you to give David a shout-out. He is a very dedicated, caring & hard working person. I know he appreciates his interaction with you today! We all sincerely appreciate your business. Warmly Pam, David, Amy, Lori and Gail."
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SheilaAnn Collette

August 10, 2024

5  out of  5
rating by SheilaAnn Collette
"Called and spoke with Lori about a life plan. She was very knowledgeable and helpful with my questions. Would highly recommend."
We responded:
"SheilaAnn, thank you for the shout out to our wonderful Lori! She makes sure that our customers are aware of all of our products & is passionate about setting appointments for life insurance with me. We so appreciate the time you took to make her day. Warmly, Pam, Lori, Amy & David"
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Julie Gamez

July 13, 2024

5  out of  5
rating by Julie Gamez
"Choosing to get our life, home and auto insurance with Pam Franz is a decision we have never regretted. David Booth has always been a phone call away when we’ve needed information or assistance. Their office is professional, courteous and trustworthy."
We responded:
"Julie, thank you for taking a precious moment to give our office a shout-out! David certainly works very hard to meet our customers where they are in life looking for solutions that the customers seek. We so appreciate your business and Adam’s considering both of you as our family at State Farm. Warmly Pam, David, Amy and Lori ."
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Gail Pearson

July 12, 2024

5  out of  5
rating by Gail Pearson
"I have been with Pam Franz and Statefarm for over 20 years. Pam, Amy and everyone there have been very helpful .Over the years I have had a lot of changes in my life and they have been there helping and guiding me every step of the way. It is nice to know that there are still people who care and still give personal service. I have and will continue to recommend them to everyone I know."
We responded:
"Gail, your words have made our Friday! Sometimes we have a rough week and we try not to let that ever get in the way. So, when we read comments like yours, it just makes our hearts soar! It is an honor to have walked with you these past 20 years. Thank you for taking the time to give us a shout-out. We appreciate your business and we appreciate you! Warmly, Pam, Amy, David, and Lori"
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Ashley Sutton

July 11, 2024

5  out of  5
rating by Ashley Sutton
"I have been with Pam Franz company for year's since I had my first car. They make sure you understand everything your getting and help your family when needed. David stayed on the phone with me to do my kids life insurance and explained everything in detail and made sure my house and car insurance was taken car of."
We responded:
"Ashley, your kindness means so very much to us. Thank you for pointing out how we have been there for big and little moments throughout your life. That is truly why we do what we do as we want to make a difference for our customers who become our friends.Thank you for being part of our lives too! Warmly, Pam, David, Amy , and Lori"
Profile photo of Alex

Alex

July 11, 2024

5  out of  5
rating by Alex
"Pam Franz & her team are AMAZING! Been insured since 2002 with them with multiple policies after being referred & they have not disappointed! I got all my family to transfer their insurance over to them years ago & have not turned back! David is the great to work with & always goes above & beyond. Amy is awesome & super helpful & is very thorough & detail oriented. Pam is the nicest person ever & always so caring & accommodating with our needs. 22 years later still a loyal Pam Franz customer & will never steer away from them! THEY ARE AWESOME"
We responded:
"Alex, David, Amy and I are overwhelmed and completely humbled by your kind review. I have been in business 30 years and you, your family, and friends are the reason for my longevity. You and your family are truly the ones David, Amy & I adore interacting with each day. I almost cried reading your beautiful words so thank you….from the bottom of our hearts! Much love, Pam, David, Amy & Lori "
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Kevin Collette

June 21, 2024

5  out of  5
rating by Kevin Collette
"I called in for an auto and home quote and had the pleasure of speaking with Lori. She was very knowledgeable, patient and eager to help with any questions that I had. I would definitely recommend this office to anyone looking to work with State Farm!!"
We responded:
"Kevin, thank you so much for taking time out of your day to give a shout out to Lori! She is a rockstar in the office & is a pure joy to work alongside. Our customers love her so thank you for making her Friday afternoon. We appreciate you contacting our office for quotes, and if we can help answer any questions, let us know. Warmly, Pam, Lori, David, and Amy"
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Brittany Morhiser

June 11, 2024

5  out of  5
rating by Brittany Morhiser
"Pam has been our insurance agent for over 8 years, and we couldn't be happier. Her team is knowledgeable, responsive, and kind. We wouldn't trust anyone else!"
We responded:
"Oh Brittany you made our day, truly! Thank you for the very kind words and taking the time out of your day to give us a shout-out. We love catching up with you and that things are going so wonderful for y’all. Stop by anytime and say hi as we love seeing you. Thank you for your business and more importantly thank you for just being who you are Warmly, Pam, David, Amy , and Lori ."
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Noel Robinson

June 10, 2024

5  out of  5
rating by Noel Robinson
"The most honest, most amazing group of people you'll ever meet."
We responded:
"Noel, it made our Monday seeing you! We so appreciate your business but more importantly we enjoy interacting with you! We love that you are doing so well. Please please come see us more often. Warmly Pam, David, Amy , and Lori ."
Profile photo of Tannisand Cooking (Tannis and Cooking)

Tannisand Cooking (Tannis and Cooking)

May 23, 2024

5  out of  5
rating by Tannisand Cooking (Tannis and Cooking)
"Its a wonderful agency! My agent, Amy knight, is a absolute gem of a person! Not to mention the adorable garden. Good prices too. I absolutely recommend!"
We responded:
"Tannis, you have stolen our hearts as you always compliment our garden! Thank you for always making us smile when you talk to us as that is a unique gift! We really appreciate your business and you have made Amy’s day by your kind shout-out to her. We hope you have a wonderful weekend. Pam, Amy, David, and Lori "
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Janice Vartuli

May 15, 2024

5  out of  5
rating by Janice Vartuli
"Amy Knight is always a pleasure to speak with and she makes sure all my needs are addressed. Always look forward to talking with her with all my insurance needs."
We responded:
"Janice how very kind of you to take a moment to compliment Amy! You have put the sweetest smile on her face. Thank you for your business and for giving Amy a shout-out. Warmly, Pam, Amy, David & Lori"
Profile photo of Tom Long

Tom Long

May 9, 2024

5  out of  5
rating by Tom Long
"Pam has been my agent for a number of years. I have been so satisfied with her and her staff, especially Amy Kight and David Booth. Pam and her staff have always been so helpful in making changes, answering questions and always being there for me. Pam and her office are incredible representatives for State Farm. Truly the best!"
We responded:
"Tom, with your truly in-depth knowledge & experience, your comments mean so very much to me, Amy & David. It is always such a genuine pleasure to hear your voice when you come in & we are always uplifted by your presence. We are honored to be able to serve you. Blessings, Pam, David, Amy & Lori"
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Pam Heins

May 7, 2024

5  out of  5
rating by Pam Heins
"So many incredible things to say concerning this State Farm office and Amy Kight! Number 1, we own property in Yorktown but live in Wyoming. Our Wyoming agent said she had NEVER given just one agents name in an area but from her research we needed to use the Pam Franz State Farm Office only. We are glad we did! Amy has made all our transactions go smoothly. We make a phone call and what we need is done before the end of the day. She even makes suggestions so our bill is less expensive. This State Farm office is professional and Amy Kight is wonderful to work with for your insurance needs."
We responded:
"Oh Pam, first of all, I love your name! You have made Amy squeal with delight so thank you. We will definitely convey our appreciation to your Wisconsin agent also because that was mighty kind. Thank you for taking the time to give a shout-out to our office and specifically to our Amy. She takes such pride in everything she does and she always comes in with a smile on her face. We appreciate your business and welcome to Virginia! Thank you for choosing Amy and our agency. Warmly …from one Pam to another Pam, Amy, David, and Lori . "
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Joshua Finney

April 24, 2024

5  out of  5
rating by Joshua Finney
"People are nice, get back to you quick and don’t mind helping if needed."
We responded:
"Josh, thank you so much for your very kind review. When I saw your name, I thought wow this family has grown up with me. We enjoy helping you out anytime and your review made our afternoon. Thank you so much Pam, David, Amy, and Lori ."
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Laura Smith

April 24, 2024

5  out of  5
rating by Laura Smith
"This agency is hands down the best in my opinion. They are always so friendly and ready to help with any questions that I have. If you are looking for an agency that is more like family than a business- I definitely recommend checking out Pam Franz, you will not be disappointed."
We responded:
"Laura, thank you from the bottom of my heart for your oh so warm & kind review. It means so much to David, Amy, Lori & myself. We appreciate your business and love being able to help you out. Thank you again, Pam, David, Amy, and Lori ."
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D Jefferson

April 15, 2024

5  out of  5
rating by D Jefferson
"We have been a client of Pam Franz office for several years now and always rec'd great service from Amy. She is responsive in a timely manner, if she isn't the one to answer the phone and emails are replied to also in a timely manner. Amy listens to understand our issues and takes the time to answer in plain English, not like a lawyer. She has a great personality making her a very pleasant to work with. Definitely recommend the office and Amy."
We responded:
"Deb, it was great seeing you the other day when you met with Amy. Thank you for taking time to give Amy a shout-out for her wonderful service. She takes such pride & concern when dealing with our customers. Amy is a joy to work alongside & hearing her with those who call or come in, it is evident that Amy truly cares. Thank you for your business & support. You will have made Amy’s start to this week! Warmly, Pam, Amy, David & Lori"
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Victoria Dixon

April 5, 2024

5  out of  5
rating by Victoria Dixon
"David was incredibly helpful and personable. He explained everything clearly, let me know all my options, and acted quickly to ensure my requests were fulfilled within the call. David was a delight to speak with - thank you, David!!"
We responded:
"Victoria… Happy Friday & thank you for your shout-out to our agency and David specifically! You have absolutely made his afternoon. David truly takes pride and enjoys helping people and it is nice to be recognized for doing that. Thank you for being a customer and hoping you have a wonderful weekend! Warmly, Pam, David, Amy, Lori , and Kris ."
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ramon myers

April 2, 2024

5  out of  5
rating by ramon myers
"David is awesome. He will make your Statefarm experience very comfortable. If you are in need of an insurance agent he’s your guy hands down."
We responded:
"Ramon we very much appreciate your kind words. You have truly made David’s day as he tries to make insurance less complicated so our customers understand their choices. Thank you for your business and your kind words. Warmly Pam, David, Amy, Lori and Kris "
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Amy Pelfrey

March 25, 2024

5  out of  5
rating by Amy Pelfrey
"Pam and her team are fantastic. I have worked with her and her team for over 20 years and have not had any issues. Definitely recommend."
We responded:
"Amy, thank you so much for taking the time to tell us how we’re doing. Having a 20 year relationship makes you feel like family to us and we so appreciate your business. We always try our best so thank you for making us stand out. Enjoy this beautiful week and congratulations! Warmly, Pam, David, Amy, Lori , and Kris"
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Scott Walker

March 24, 2024

5  out of  5
rating by Scott Walker
"Love David, Pam, and the team at this office! They are always very helpful with any questions that I have. David is always on top of the latest changes and needs with my accounts with State Farm and they are the friendliest office on the peninsula!"
We responded:
"Scott, all of us appreciate you as a customer & truly a friend. David works so diligently to ensure the customer’s needs are met professionally & swiftly. On this beautiful Sunday, thank you for taking the time to give a shout out to all of us at the office! Stop by and see us sometime. Warmly Pam, David, Amy, Lori , and Kris ."